Congratulations to “Outstanding” Harleston Medical Practice

Fusion48 News

30 August 2016

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“The practice had strong and visible clinical and managerial leadership and governance arrangements.”

The Care Quality Commission (CQC) carried out an announced comprehensive inspection at Harleston Medical Practice on 5 April 2016. Overall the practice is rated as outstanding in the report published on 30th August 2016.

The CQC identfied several areas of outstanding practice:

  • Information about safety was highly valued and was used to promote learning and improvement. For example, the practice manager was accredited to provide training on female genital mutilation (FGM) to the practice and locality. A member of staff had raised a safeguarding concern identifying a FGM risk following in house training presented to the team.
  • The practice worked alongside the patient participation group (PPG) to develop health promotion events for patients, including topics such as dementia, medicines’ management, common childhood illnesses and prostate cancer. This resulted in patients presenting themselves for screening, and in one instance a diagnosis being made.
  • The practice carried out non-clinical audits on third party consent and Lasting Power of Attorney following a significant event. This had been shared throughout the practice and had improved staff awareness of data protection and the Caldicott principles. Furthermore, the audit and resources developed had been shared with local practices to develop learning and best practice in the area. 
  • The practice recognised the barriers to engaging with younger patients, and was keen to build positive relationships and promote good health. The practice had a plan in place to present health education sessions at the local secondary school. Topics for discussion included diet, acne, mental health and mindfulness.

The full report can be accessed here with the summary ratings available on CQC website https://www.cqc.org.uk/location/1-549993065.

Fusion48 provided Inpsection Preparedness training to Harleston Medical Practice as part of a number of training events organised by Norfolk & Waveney Local Medical Committee (LMC) and subsequently worked directly with the practice to support staff engagement and strategic development